There are two distinct and different requirements in ISO 13485:2016 for the management of risk.
One relates to the management of the processes that go to make up the ISO 13485 Quality Management system and the other relates to patient/end user safety, that is, safety in manufacturing.
The difference between the two is often missed, especially by component manufacturers, as is the issue of patient safety. Let’s consider what’s required.
Risk-based Thinking in Sub-clause 4.1.2 focused on threats to Quality Management System processes
This sub-clause states:
The organization shall:
- determine the processes needed for the quality management system and the application of these processes throughout the organization taking into account the roles undertaken by the organization;
- apply a risk-based approach to the control of the appropriate processes needed for the quality management system;
- determine the sequence and interaction of these processes.
We therefore have a requirement analogous to that of ISO 9001 for risk-based thinking. There is no guidance in the ISO 13485 Standard to exactly what’s required. But we do find it in ISO 9001 where Annex A4, a guidance section, states:
The concept of risk-based thinking has been implicit in previous editions of this International Standard, e.g. through requirements for planning, review and improvement.
This International Standard specifies requirements for the organization to understand its context and determine risks as a basis for planning.
This represents the application of risk-based thinking to planning and implementing quality management system processes and will assist in determining the extent of documented information.
It later goes on:
Although 6.1 specifies that the organization shall plan actions to address risks, there is no requirement for formal methods for risk management or a documented risk management process.
Organizations can decide whether or not to develop a more extensive risk management methodology than is required by this International Standard, e.g. through the application of other guidance or standards.
Not all the processes of a quality management system represent the same level of risk in terms of the organization’s ability to meet its objectives, and the effects of uncertainty are not the same for all organizations.
Under the requirement s of 6.1, the organization is responsible for its application of risk-based thinking and the actions it takes to address risk, including whether or not to retain documented information as evidence of its determination of risks.
The requirement then is for the application of risk-based thinking to planning and implementing all QMS processes with a view to controlling more tightly the more vulnerable processes from a product/service quality point of view.
Most manufacturing organizations choose to retain documented evidence of compliance (both for ISO 9001 and ISO 13485) and to introduce a formal Risk Management process, focused on threats to QMS processes, with documented risk management tools, which usually includes a variant of FMEA.
That deals with the requirement in sub-clause 4.1.2. The requirement in clause 7.1 is different and will not be adequately addressed with risk-based thinking, or even risk management, in planning and implementing all QMS processes.
Risk Management in Clause 7.1 focused to threats to patient/end user safety
Clause 7.1, Planning of Product Realization, includes this sentence (our emboldening):
The organization shall document one or more processes for risk management in product realization. Records of risk management activities shall be maintained (see 4.2.5).
For such an important issue, the wording here is very vague. At the end of clause 7.1 reference is made to ISO 14971 for guidance.
The introduction to ISO 14971:2007, Medical devices - Application of risk management to medical devices, is more helpful and tells us (again our emboldening):
As one of the stakeholders, the manufacturer makes judgments relating to safety of a medical device, including the acceptability of risks, taking into account the generally accepted state of the art, in order to determine the suitability of a medical device to be placed on the market for its intended use.
This International Standard specifies a process through which the manufacturer of a medical device can identify hazards associated with a medical device, estimate and evaluate the risks associated with these hazards, control these risks, and monitor the effectiveness of that control.
So, Clause 7.1 is concerned with the ‘suitability of a medical device to be placed on the market for its intended use’, and not about manufacturing processes (product realization).
Risk management here is about the application of risk management tools (and many examples are given in ISO 14971) focused to threats to patient/end user safety. The activities and records are closely related to the content of the Medical Device File (see clause 4.2.3).
So, what have we learned?
ISO 13485 requires risk-based thinking regarding QMS processes (sub-clause 4.1.2) and risk management with regards patient/end user safety in using the medical device (clause 7.1).
Make sure that your management system distinguishes between the two and treats (and documents) their requirements separately. Otherwise you may well have a major non-compliance at your next Certification Audit.
NOTE: The requirements here are covered in depth in our ISO 13485 Lead Implementer and other Courses.